You can cancel/reschedule online up to 48 hours before your scheduled appointment using your original booking email. Please give us a minimum of 48 hours notice to reschedule or cancel your appointment. A late notice of a cancellation restricts us from filling your original appointment block with another client.

Cancellations made 48 hours before the scheduled appointment will be charged 50% of the appointment total. If a deposit was paid upon booking, the deposit is nonrefundable.

Yes. All online forms must be completed and submitted before arrival to scheduled appointment. These can be find using our booking site menu, using the link in our IG bio, and a link also is included in each confirmation/reminder email. There is no built-in time during the appointment to fill these out, so failure to fill them out beforehand will result in a late cancellation, and incur the 50% late cancellation fee.

We package our shipments very carefully. Please inspect your order once it arrives and contact us immediately (1-2 days after you receive it) at beselfish.skin@gmail.com if the item is damaged or you received the wrong item. Also please include a photo as this will help expedite the issuance of a return label. Once we've received and inspected the return of your damaged or incorrect goods, we can issue a refund or ship the correct item. 

If your order is considered lost during shipping and the tracking number does not contain any information regarding final destination delivery for over 2 weeks (rare), contact us for a refund or replacement shipment. 

Exceptions / non-returnable items 
Certain types of items cannot be returned once they've been opened and regularly used, like personal care goods (beauty products and skincare).

Unfortunately, we also cannot accept returns on gift cards.

Please make sure the address you've entered for shipping is correct. 

We typically ship USPS within 2-3 days after an order is placed and payment has been processed. 

We package our shipments very carefully but there is always a chance that something will happen along the way during delivery. Please inspect your order once it arrives and contact us immediately (1-2 days) at beselfish.skin@gmail.com if the item is damaged or you received the wrong item. Also please include a photo as this will help expedite the issuance of a return label.

If your order is lost during shipping and the tracking number does not contain any information regarding final destination delivery for over 2 weeks (rare), contact us. 

We are not responsible for any missing or stolen packages that have already been marked as "delivered".